Refund Policy

ArbScout subscriptions ($10 every month or $25 every 3 months) renew automatically until you cancel. You can cancel at any time, online, from Billing → Manage subscription — there is no need to contact us. Cancelling stops the next renewal; you keep access until the end of the period you have already paid for.

Because the service is delivered as soon as you subscribe, payments are generally not refundable, and we do not refund partial periods when you cancel.

We will refund the current billing period if:

• ArbScout is materially not working for you and we cannot fix it within a reasonable time;
• you were charged in error or charged twice; or
• we close your account without cause or discontinue the service (the unused part of your period).

A day with few or no opportunities is not a malfunction: ArbScout reports what the markets offer, and on many days that is nothing worth acting on.

We may also make a goodwill refund in other circumstances at our discretion — for example, if you forgot to cancel and contact us promptly after a renewal without having used the service since.

Email support@idea-engine.studio from the address on your account, saying what went wrong. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.

Please contact us before disputing a charge with your bank — it is usually faster. See also our Terms of Service.